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Frequently asked questions
1. Where do your plush toys ship from?
We work with trusted international partners to ship our products directly from our fulfillment centers. This allows us to offer you the cutest plushies at the best prices.
2. How long does shipping take?
Shipping times vary depending on your location:
- USA, UK, EU > 7–15 business days
- Canada, Australia >10–20 business days
- Rest of the world >15–25 business days
Please note: shipping may take a little longer during holidays or due to customs delays.
3. How much is shipping?
We offer free shipping on all orders over €50.
For smaller orders, shipping costs are calculated at checkout based on your location.
4. Do I get a tracking number?
Yes! Once your order is shipped, you’ll receive an email with a tracking number so you can follow your package every step of the way.
5. Are your plush toys safe for children?
Absolutely! Our plush animals are made from soft, non-toxic materials that are safe for kids of all ages. However, we recommend adult supervision for children under 3 years old due to small parts on some toys.
6. Can I return or exchange my order?
Yes! We offer a 30-day return policy. If your item arrives damaged or you’re not happy with it, contact us within 30 days of delivery.
To be eligible for a return, the item must be unused and in its original packaging.
7. How can I contact you?
You can reach us anytime at plush.zoo.info@gmail.com or through our Contact Page. We usually reply within 24 hours (Mon–Fri).